BOND CLEANING

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If your agent or property manager is not satisfied with the Bond Clean, we provide, then we’ll send the cleaners back to remedy the defect free of charge.

To be eligible for the bond back guarantee, you just need to tell us that there was a problem with the clean within 72 Hours of the job being completed.

As long as you let us know with 72 hours of the job's completion, we’ll send the cleaners back to redo it free of charge.

Only checklist items you have booked will be re-cleaned free of charge. If you have omitted optional extras in your original booking, unfortunately these are not included, however, they can be done for an additional fee. 

For more information, please see our full Bond Back Guarantee Terms & Conditions. 

Simply fill in the booking form on this website and we will get a quote to you by return email. We will use the information you provide us in your booking form to estimate the size of your home and then calculate how much time is needed to deliver a superior clean for you.

If you need an end of lease Bond Clean, then make sure you select the Bond Clean service type. Selecting this option will naturally tell us that the cleaners need to do some extra things that your agent or property manager will expect and also tells us to allow some extra time for these things to be done.

When preparing a quotation, we must make some assumptions insofar as:

1. You have entered the information correctly and followed the instructions precisely; and
2. You have not omitted any optional extras you may require
3. Your home is in good condition
4. Your property is comparable in size and layout to other properties with the same number of bedrooms and bathrooms.

In nearly every instance, the quotation provided by ACM is correct. However, if you omit information, your home is in a less than average condition, or your property is larger than the average property with the same number of bedrooms and bathrooms, then your service may require additional time.

If that is the case, then our professional cleaners will notify you on the day of your service and ask for approval of additional time. If they do this, please be aware that their intention is to ensure that you get your bond back. Our cleaners don’t work miracles and need sufficient time in order to complete the service properly.

That depends on several factors, firstly the size of your home, the work you require to be done, which of our cleaners are available in your area at the time and day you’ve requested the service to take place. However, a standard operating procedure here at ACM is we always use teams of two cleaners, so there will be a minimum of 2 cleaners come to your home.

A Bond Clean takes a minimum of 6 hours of labour, but the total time needed depends on the size of your home, which (if any) extras you add, and the relative condition of the property.

A standard operating procedure here at ACM is we always use teams of two cleaners; therefore, we take half the amount of time because they split the labour hours.

We will calculate the amount of time needed by using the number of bedrooms and bathrooms to estimate the size of your home. If you add any extras (like blinds or balcony cleaning) then that will also add time to your job, and this will be calculated in the quote.

The time estimate is not shown when you make a booking online. This estimate of the total number of work hours needed is used for administration purposes and can be provided on request.

No.

Many of our clients choose to leave a key in a pre-arranged spot or in some instances (providing its within 5 mins of your home) with their agent for the cleaner so they can enjoy more of their free time. 

If you leave your key with your agent, or a neighbor the cleaners will pick them up and then drop off after the job is done.

All ACM cleaners are background checked including criminal history checked, so you’re in safe hands.

ACM Home Clean serves the entire metropolitan area, including the Sydney CBD. Contact us today to see if we serve your area.

Simply fill in the booking form so we can send you a quote. 

Once you accept the quote and enter your card details and return it to us. We will match you with an experienced, professional cleaning team, and you will recieve an email confirming your booking.

No.

Carpet steam cleaning is not included as part of the standard Bond Clean Service because not everyone needs it. If your rental property has carpet, then you will need steam cleaning. Particularly if:

• You have pets and/or young children; or
• You’ve lived in the property for a number of years; or
• Your agent has told you that you need it done.

If you need it done, then you can add the carpet steam cleaning extra to your booking. Then select the number of rooms that need steam cleaning – make sure you count any staircases or hallways as a room, or they won’t be included in your booking. 

A ‘Room’ is any carpeted area up to 14 square meters in size. 

An area can be a bedroom, dining area, living area, hallway, staircase, foyer, landing, walk-in robe, and so on. 

If an area (ie: bedroom or living/dining) is larger than 14 square meters, then please consider that section 2 ‘Rooms’. For example, if your living/dining area is a combined open space and is 15 square meters then please book 2 areas for this section. 

Another example, is if you have 1 bedroom that is 15 meters squared, 2 bedrooms smaller than 14 meters square, a hallway, and a combined living/dining area that is 16 meters square, you will need to book 7 areas:

We calculate this as follows: -

– large bedroom (2 areas)

– 2 regular bedrooms (2 areas)

– hallway (1 area)

– living/dining (2 areas)

If you’ve had pets in your rental property, then your agents will expect you to have a pest control service completed to ensure that there are no fleas in the property.

We can arrange a flea fumigation pest control treatment that you can add as an optional extra to your service. This will be completed by our service partner the day after your cleaning service. 

The pest control technician can provide you with a certificate to show your property manager. 

 Our standard Bond Clean for an unfurnished property includes:

GENERAL ITEMS

• Removing cobwebs, insect marks and small nests where Pest control is not warranted
• Clean fans, Air Conditioners and filters
• Clean light fittings (where they can be safely removed and accessible)
• Spot clean walls, light switches and power points
• oven Cleaning (including the racks and trays); and
• we allow some time for window cleaning (this includes 1 set of sliding glass doors; this is all set out in your quote. If more time is required over and above what has been allowed, the cleaners will advise on the day); and
• we clean your skirting boards and architraves; and
• we clean your drawers and cupboards including inside doors and cupboard tops and shelving; and  
• Vacuum sliding door tracks and clean tracks; and
• Clean standard blinds, cords and rails (spot clean and dust); and
• we also clean your range hood and extractor fans; and
• the floors are vacuumed, and we also mop any hard floors. 

KITCHEN 

• Clean your drawers and cupboards including inside doors and cupboard tops and shelving; and
• Clean inside, outside and around stove top, elements, rings and knobs.
• Clean inside and outside of oven, griller, doors, trays, racks, glass and knobs.
• Clean inside, outside & behind refrigerator*; and
• Clean inside, outside & behind dishwasher*; and
• Clean inside, outside & behind microwave*; and
• Clean and dry sink, drain holes, drainers and polish tap ware; and
• Clean Range hood exhaust and filter - (where filter can be removed and cleaned); and
• Clean and polish splash back area.

* Denotes: Heavy Objects, please refer to the terms and conditions of our Bond Back Guarantee. Items 5kg and heavier must be moved and put back (if required) by you, the Client to allow our cleaners access to clean the space.

BATHROOM 

• Clean exhaust fans: and
• Clean your drawers and cupboards including inside doors and cupboard tops and shelving; and
• Clean toilet, behind ‘S’ bend, around cistern & under and around toilet seat; and
• Clean bath, shower recess, remove built up soap residue on tiles, the shower screen and soap holder; and
• Clean hand basin/s and polish all tap ware and towel rails; and
• Clean mirrors and inside of windows and window tracks; and
• Sweep or Vacuum and Mop the Floor.

LAUNDRY

• Clean your drawers and cupboards including inside doors and cupboard tops and shelving; and
• Clean inside, outside & behind the Clothes Dryer*; and
• Clean inside, outside & behind the Washing Machine*; and
• Clean inside, outside and around laundry tub, cabinets, shelves and tap ware; and
• Clean mirrors and inside of windows and window tracks; and
• Clean Walls; and
• Sweep or Vacuum and Mop the Floor.

CARPORT / GARAGE

• Sweep Floor; and 
• Remove Cobwebs

PATIO / BALCONY

• Sweep Floor; and 
• Remove Cobwebs

Please refer to the terms and conditions of our Bond Back Guarantee for further details and requirements.

 The following services are all quoted separately to the standard bond clean and will appear on your quote as a separate line item.

PLEASE NOTE: If these items are not listed on your quote, then they are not included.

This following list is not exhaustive, but we have listed the most common services most people require. Please contact us for other specialty services such as household maintenance type repairs and painters etc.

ADDITIONAL SERVICES 

• Carpet Cleaning
• Blinds IE Venetians
• Pool Maintenance 
• Furnished properties
• Pest Control
• Upholstery Cleaning
• Pressure Cleaning
• Garden Maintenance
• Rubbish Removal

These items are specifically excluded from our Bond Cleaning Service:-

 MOULD

• We will always give it our best shot to remove mould from the areas it has taken too however mould can be imbedded into silicon, grout and other areas. These areas will require a specialist to restore back to a normal state.

 DAMP SPOTS

• Damp spots can appear anywhere in the house, often the ‘dry wall’ plaster can be affected by damp spots. We will always give it our best shot to remove any mould and marks from Damp Spots however we cannot completely make these spots disappear. These marks can and most often do, return quickly due to excess moisture which obviously, we cannot control.

 DISCOLOURATION

• We will always give it our best shot to clean all items using the combined decades of commercial experience we have gained; however, discoloration happens with normal wear and tear of certain parts the property. Often grout, toilets and plastics can discolor (often into a yellow colour) over time and they cannot be returned to their original colour without specialist intervention.

 COMPLETTE WALL CLEAN

• We will spot clean the walls for insect marks etc, however, a full wall clean requires much more time and quite often the result is almost identical. A full wall clean is generally only required if marks exist beyond normal ‘wear and tear’.

 CEILINGS

• Please refer to our Working at Heights Policy. We do not clean ceilings.

 TILE & NATURAL ROCK STAINS

• We do our best to remove stains however due to the composition of the tiles or benchtops (some being extremely porous) it is not possible to remove stains without specialist intervention.

 HEIGHTS

• Please refer to our Working at Heights Policy. Our cleaners are not permitted to clean at heights above 2 meters. Any cleaning that requires a ladder will not be performed.

 DANGEROUS AREAS

• Upon arrival, our cleaners always conduct a Job Safety Analysis, and any areas found by our cleaners to be dangerous for them to operate in are immediately excluded. These areas can include, broken or cracked electrical sockets, power points or switches, rubbish, bio waste or any other hazard than can be deemed dangerous.

 GARAGE WALLS

• We do not clean Garage Walls as part of the Standard Service.

 GARAGE

• We do not warrant any cleaning inside or outside of the garage.

 SPECIALIST SERVICES

• Areas that require special cleaning equipment, specialist chemicals or a trained technician. Examples are Pressure cleaners (where there is oil or grease on the garage floor), painters (because the walls are beyond a normal clean) or plasterer (if you have any holes in your walls) are not included in our Standard Services. Please contact us to discuss these services.

 ADDITIONAL ITEMS

• Items such as fridges, furniture or any items not listed in the services inclusions is specifically excluded and will not be cleaned unless otherwise agreed upon by both parties in writing.

 OUTSIDE WINDOWS & GLASS

• We will clean the outside windows where possible (vis-a-vis those windows not exceeding 2 meters in height or those with dangerous access) however due to weather circumstances we do not warrant them.

 GENERAL OUTSIDE AREAS

• Outside areas of your home are areas that cannot be fully protected from the weather. These include balconies and patios, or any other area that cannot be completely closed in and protected such as an outside area of a house (Patio, BBQ Area, etc) with only three walls. Pursuant to our terms and conditions and in particular the inclusions contained in the terms and conditions; we will clean any outside area as required however due to weather circumstances we cannot warrant these areas.

 POST PEST CONTROL

• We are not responsible and do not warrant items post pest control that may require additional cleaning directly related to the Pest Control. For example, dead insects or animals that have accumulated due to Pest control being applied to the property.

COMPLETION EVENTS

•  A completion event is an event that has happened after the Bond Clean and within the warranty period which may influence the Managing Agents release of the bond in which the bond cleaner is not responsible for. 

• We will not be responsible nor guarantee cleanliness in such an event.

• Examples of these events are;
  • Buildup of dead insects that were alive during the clean and have since expired.
  • A build up of surface dust that has settled after the clean.
  • Dirt or grime near a window or door that has been left open.
  • Insect/animal feaces.
  • New residents have moved or moving in.
  • Access to the property by a third-party contractor that has not been approved in writing by us.

 FURNISHED PROPERTIES

• We will not clean inside cupboards, if they contain any items whatsoever.
•  We do not clean nor warrant all kitchen items that occupy cupboards and draws.
•  We do not clean or warrant, ‘nick knacks’, picture frames, vases, lamps, clocks, fruit bowls, linen and any item that may be decorative 

No.

Many of our clients choose to leave a key in a pre-arranged spot or in some instances (providing its within 5 mins of your home) with their agent for the cleaner so they can enjoy more of their free time. 

If you leave your key with your agent, or a neighbor the cleaners will pick them up and then drop off after the job is done.

All ACM cleaners are background checked including criminal history checked, so you’re in safe hands.

Yes. 

Please contact us as all builders cleans require a site inspection prior to quoting. 

ACM Cleaning Group is devoted to protecting our planet and its future. We seek to conduct all aspects of our business in a way that protects the quality of the environment and yields a less toxic effect on both our staff and our clients.

We strive for continual improvement of our environmental performance through systematic management practice. To achieve this, we have implemented waste minimisation processes and are committed to the prevention of pollution, with the overall objective of reducing our overall environmental impact wherever possible.

OUR COMMITMENT

At ACM, we are committed to:

• Setting and periodically reviewing our environmental objectives and targets

• Complying with local environmental legislation

• Waste and energy minimisation and proper waste handling being considered at all times in existing operations and in the planning or purchasing of new plant, equipment, processes or substances

• Maintaining an environmental reporting system which informs management of important environmental developments

• Careful consideration of community concerns on environmental issues relating to commercial cleaning practices

OUR OBJECTIVES

As part of our commitment to the environment, we strive to:

• Promote good environmental programs for our clients and actively seek partnering commitments; and

• Reduce all chemical usage by 50% and prioritise the use of natural, non-toxic cleaning products as soon as suitable alternatives become available; and

• Eliminate all plastic rubbish bags as soon as a viable alternative is sourced (recycled paper); and

• Use static cloths for dusting, and to re-use cleaning cloths; and

• Minimise water usage in the workplace by cutting water consumption by 20%

• Minimise electrical power usage in the workplace by turning off lights when night cleaning, in areas not being used (target of 10% savings)

• Collect paper, cardboard, plastic and glass waste for recycling purposes

• Purchase only environmentally friendly (biodegradable) cleaning products that are environmentally friendly (biodegradable) and to encourage our suppliers to provide cleaning products only in re-usable containers

• Reduce unnecessary paper usage (by using electronic mail)

• Purchase recycled products when there is a viable alternative

• Educate, train and motivate staff to conduct their activities in an environmentally responsible manner and promote recycling in the office

• Introduce composting (to reduce landfill waste) where possible and in co-operation with our customers

• Encourage employee participation in all environment programs. 

We understand that life can create some unforeseen events at times and you may have to reschedule a clean. We are more than happy to accommodate this, all that we ask is that your cancellation is made at least 72 hours prior to your booking otherwise there is a cancellation fee of $198.00. This is due to lost time and expense incurred as a result of scheduling problems.

If we arrived but we were unable to access the site due to no fault of our own such as there being nobody there to let us in, the cancellation fee of $198.00 applies.

We thank you greatly for your co-operation and understanding in this regard.

Cash, Credit/Debit Cards, PayId and Electronic Funds Transfer (“EFT”) are the most common payment methods, and we’ve made it nice and easy for you by including payment details on your Quote and again on your invoice. Unless prior arrangements are made and approved in writing, we require payment immediately your clean is complete.

Account facilities exist and may be established for clients for whom we undertake regular cleaning for providing they have completed a Cleaning Services Agreement. This allows for us to send through a tax invoice by email after a scheduled clean is completed and payment can be affected within the agreed terms. 

You can be rest assured that ACM takes Work, Health & Safety matters very seriously. In fact, the very nature of this kind of work, the use of ladders, working in certain areas and at heights means we dedicate safety for our staff and our clients as a number one top priority. As such, our cleaners are currently not permitted to work at heights exceeding 2 metres.

Yes we certainly are. Use the Online Booking Form to get the ball rolling.

Please follow this link

A ‘Room’ is any carpeted area up to 14 square meters in size. 

An area can be a bedroom, dining area, living area, hallway, staircase, foyer, landing, walk-in robe, and so on. 

If an area (ie: bedroom or living/dining) is larger than 14 square meters, then please consider that section 2 ‘Rooms’. For example, if your living/dining area is a combined open space and is 15 square meters then please book 2 areas for this section. 

Another example, is if you have 1 bedroom that is 15 meters squared, 2 bedrooms smaller than 14 meters square, a hallway, and a combined living/dining area that is 16 meters square, you will need to book 7 areas:

We calculate this as follows: -

– large bedroom (2 areas)

– 2 regular bedrooms (2 areas)

– hallway (1 area)

– living/dining (2 areas)

Whilst we do not guarantee to be able to remove any stains, the large majority of times we are successful in doing so.  Successful stain removal depends on many factors such as the type of stain, the type of carpet fibre and how old the stain is. Also, what attempts have already been made to remove the stain and what was used. No carpet cleaner can guarantee to remove all stains as some stains are permanent. Permanent stains require the services of a carpet restoration specialist rather than a carpet cleaner. 

No.

Many of our clients choose to leave a key in a pre-arranged spot or in some instances (providing its within 5 mins of your home) with their agent for the cleaner so they can enjoy more of their free time. 

If you leave your key with your agent, or a neighbor the cleaners will pick them up and then drop off after the job is done.

All ACM cleaners are background checked including criminal history checked, so you’re in safe hands.

Please follow this link

Depending on the building we can complete high pressure house and/or building cleans. All house and building cleans are subject to an inspection prior to quoting. 

We can certainly perform all basic pressure washing duties such as driveways, footpaths and the security screens. We may be able to perform solar panel cleaning for you but will need to inspect the accessibility of them first.  

 Yes, we are able to perform solar panel cleaning for you but will need to inspect the site an accessibility of them first.  

Yes. 

Please contact as all builders cleans require a site inspection prior to quoting. 

ACM Cleaning Group is devoted to protecting our planet and its future. We seek to conduct all aspects of our business in a way that protects the quality of the environment and yields a less toxic effect on both our staff and our clients.

We strive for continual improvement of our environmental performance through systematic management practice. To achieve this, we have implemented waste minimisation processes and are committed to the prevention of pollution, with the overall objective of reducing our overall environmental impact wherever possible.

OUR COMMITMENT

At ACM, we are committed to:

• Setting and periodically reviewing our environmental objectives and targets

• Complying with local environmental legislation

• Waste and energy minimisation and proper waste handling being considered at all times in existing operations and in the planning or purchasing of new plant, equipment, processes or substances

• Maintaining an environmental reporting system which informs management of important environmental developments

• Careful consideration of community concerns on environmental issues relating to commercial cleaning practices

OUR OBJECTIVES

As part of our commitment to the environment, we strive to:

• Promote good environmental programs for our clients and actively seek partnering commitments; and

• Reduce all chemical usage by 50% and prioritise the use of natural, non-toxic cleaning products as soon as suitable alternatives become available; and

• Eliminate all plastic rubbish bags as soon as a viable alternative is sourced (recycled paper); and

• Use static cloths for dusting, and to re-use cleaning cloths; and

• Minimise water usage in the workplace by cutting water consumption by 20%

• Minimise electrical power usage in the workplace by turning off lights when night cleaning, in areas not being used (target of 10% savings)

• Collect paper, cardboard, plastic and glass waste for recycling purposes

• Purchase only environmentally friendly (biodegradable) cleaning products that are environmentally friendly (biodegradable) and to encourage our suppliers to provide cleaning products only in re-usable containers

• Reduce unnecessary paper usage (by using electronic mail)

• Purchase recycled products when there is a viable alternative

• Educate, train and motivate staff to conduct their activities in an environmentally responsible manner and promote recycling in the office

• Introduce composting (to reduce landfill waste) where possible and in co-operation with our customers

• Encourage employee participation in all environment programs. 

We understand that life can create some unforeseen events at times and you may have to reschedule a clean. We are more than happy to accommodate this, all that we ask is that your cancellation is made at least 72 hours prior to your booking otherwise there is a cancellation fee of $198.00. This is due to lost time and expense incurred as a result of scheduling problems.

If we arrived but we were unable to access the site due to no fault of our own such as there being nobody there to let us in, the cancellation fee of $198.00 applies.

We thank you greatly for your co-operation and understanding in this regard.

Cash, Credit/Debit Cards, PayId and Electronic Funds Transfer (“EFT”) are the most common payment methods, and we’ve made it nice and easy for you by including payment details on your Quote and again on your invoice. Unless prior arrangements are made and approved in writing, we require payment immediately your clean is complete.

Account facilities exist and may be established for clients for whom we undertake regular cleaning for providing they have completed a Cleaning Services Agreement. This allows for us to send through a tax invoice by email after a scheduled clean is completed and payment can be affected within the agreed terms. 

You can be rest assured that ACM takes Work, Health & Safety matters very seriously. In fact, the very nature of this kind of work, the use of ladders, working in certain areas and at heights means we dedicate safety for our staff and our clients as a number one top priority. As such, our cleaners are currently not permitted to work at heights exceeding 2 metres.

Yes, please contact us to arrange.

No.

As pressure washing is mostly done on outdoor surfaces, quite often no keys are required, however if for instance it is tile cleaning inside and our technicians require access, many of our clients choose to leave a key in a pre-arranged spot or in some instances (providing its within 5 mins of your home) with a friend or agent for the technician so they can enjoy more of their free time. 

If you leave your key with a friend or your agent, or a neighbor the technician will pick them up and then drop off after the job is done.

All ACM cleaners are background checked including criminal history checked, so you’re in safe hands.

Please follow this link

Depending on the building we can complete high pressure house and/or building cleans. All house and building cleans are subject to an inspection prior to quoting. 

We can certainly perform all basic pressure washing duties such as driveways, footpaths and the security screens. We may be able to perform solar panel cleaning for you but will need to inspect the accessibility of them first.  

 Yes, we are able to perform solar panel cleaning for you but will need to inspect the site an accessibility of them first.  

Yes, please contact us to arrange.

No.

Many of our clients choose to leave a key in a pre-arranged spot or in some instances (providing its within 5 mins of your home) with their agent for the cleaner so they can enjoy more of their free time. 

If you leave your key with your agent, or a neighbor the cleaners will pick them up and then drop off after the job is done.

All ACM cleaners are background checked including criminal history checked, so you’re in safe hands.

Please follow this link.

We understand that life can create some unforeseen events at times and you may have to reschedule a clean. We are more than happy to accommodate this, all that we ask is that your cancellation is made at least 72 hours prior to your booking otherwise there is a cancellation fee of $198.00. This is due to lost time and expense incurred as a result of scheduling problems.

If we arrived but we were unable to access the site due to no fault of our own such as there being nobody there to let us in, the cancellation fee of $198.00 applies.

We thank you greatly for your co-operation and understanding in this regard.

Cash, Credit/Debit Cards, PayId and Electronic Funds Transfer (“EFT”) are the most common payment methods, and we’ve made it nice and easy for you by including payment details on your Quote and again on your invoice. Unless prior arrangements are made and approved in writing, we require payment immediately your clean is complete.

Account facilities exist and may be established for clients for whom we undertake regular cleaning for providing they have completed a Cleaning Services Agreement. This allows for us to send through a tax invoice by email after a scheduled clean is completed and payment can be affected within the agreed terms. 

You can be rest assured that ACM takes Work, Health & Safety matters very seriously. In fact, the very nature of this kind of work, the use of ladders, working in certain areas and at heights means we dedicate safety for our staff and our clients as a number one top priority. As such, our cleaners are currently not permitted to work at heights exceeding 2 metres.

Yes, please contact us to arrange.